The first and foremost aim of the UK Gambling Commission is to keep the gambling crime-free, open and fair. It is also tasked with protecting children and preventing people from developing a gambling addiction. Indeed, whenever you open an online casino page, on the bottom, you will find a warning and a plea that you ask for assistance if you feel yourself getting addicted.
Seeing as the Commission issues licenses, it can also revoke them. In the pursuit of fairness and end to manipulation, the Commission is also investigating casinos to prevent illegal gambling and slot manipulation. It can also issue fines to those who break the law and commit an infraction. Lastly, the Commission advises the government, both national and local, on various gambling issues and problems.
The regulatory body also deals with remote gambling. If a casino is based in Great Britain and has all its equipment in the country, the Commission will issue a license without any problem. But if an off-shore gambling operator is looking to expand and include players from Great Britain, they must obtain an exclusive license, as stated in the Gambling Act of 2014. Such company would also have to procure a license from Gibraltar Betting and Gaming Association.
To ensure everything is running smoothly, the Gambling Commission has field agents that commit to visiting casinos and other establishments to inspect their operations. During these inspections, the Commission can advise them of changing their operations and make amendments to follow the law.
Should the establishment break the law, various penalties might be imposed on it, ranging from monetary fines, all the way to having their license revoked. Some operators can get blacklisted, and all persons and operators that have received a penalty or have been sanctioned are displayed in the Gambling Commission's official website.
With all said and done, it should be noted that the Commission does not accept nor manage players’ complaints. These complaints are redirected to Alternative Dispute Resolution (ADR) services. However, all these services are approved by the Commission too. But be advised – all ADRs are independent, and their efficiency may vary. Depending on what ADR a casino uses, you may have a different experience.
Lastly, the Gambling Commission is concerned about players’ safety. The regulatory body pays special attention to protection against cyber-theft. This is of vital importance to the Commission, and many online casinos seek to protect their channels with SSL encryption, and the Gambling Commission will settle for nothing less. Also, the Commission advises the casinos to be audited by external authorities to ensure fairness, and to make sure the data doesn’t get manipulated.